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selected frames

Modo - 6024
Modo - 6024
£169.00


Maui Jim - 501 02
Maui Jim - 501 02
£219.00


Lio Factory - IVM0923
Lio Factory - IVM0923
£319.00


Jono Hennessy - 8321
Jono Hennessy - 8321
£229.00


Gotti sunglasses - Tonky
Gotti sunglasses - Tonky
£249.00


Gift voucher £100
Gift voucher £100
£100.00


Etnia - Bergen
Etnia  - Bergen
£209.00


Epos - Ermes
Epos - Ermes
£169.00


CW Dixey Chartwell 10
CW Dixey Chartwell 10
£389.00


C W Dixey - Duke of Orleans case
C W Dixey - Duke of Orleans case
£79.00


Shop Online

frequently asked questions - general

 Click on a question below to reveal the answer...
How can I check if the frame I like is in stock?
We endeavour to keep our website as up to date as possible but sometimes stocks do run low. To be absolutely sure why not email us info@framesinthelanesonline.com and we will respond immediately.
How do I order a different coloured frame?

On the products page you will see listed any variations of the frame colours that are available. When you've decided which colour you want choose the corresponding number in the drop down box as illustrated below.

 


 If you wish to see an image of any of the other colours we stock then get in touch and we will email you some pictures. Our contacts page can be reached by clicking here.

Do you accept NHS vouchers?
We don’t currently accept NHS vouchers.
Can I order the frame only, without lenses?
Yes you can, all prices online are for frame only.
Does someone check my order to make sure I haven’t ordered anything incorrectly?
Every individual customer order will be checked thoroughly and if anything appears incorrect then our Practice Manager or Optometrist will contact you by phone or email.
Can I phone, post or email my prescription to you rather than complete online?
Yes.

Phone - 01273 747769
Email - orders@framesinthelanesonline.com
Post – 12c Meeting House Lane, Brighton, BN1 1HB
When can I expect to receive my glasses?
We usually advise you to allow 10-14 days, however it can be much quicker than this. This is partly dependant on the complexity of your prescription.

We use Royal Mail Special Delivery, for all UK orders (guaranteed next working day delivery)

We use Royal Mail international Signed For for all international orders, which takes 3-8 days depending on where in the world.

Please be aware there could be potential delays at Customs on international orders. If you’re concerned about the delivery of your order, please contact us so we can follow up with Royal Mail directly
Can I change or cancel my order?
Please email or telephone us immediately on 01273 747769 or orders@framesinthelanesonline.com and we will advise you if any change or cancellation is possible.
What is your returns/exchange and refund policy?
We will accept returns within 7 days of the date you received your order, only if the product we have sent you is incorrect, damaged or faulty (this is only for online orders). Please note this does not apply if you have bought your frame in-store, call us on 01273 747769 to check our in-store policy.
Who do I contact to see how my order is progressing?
Phone 01273 747769 or email orders@framesinthelanesonline.com
What are your contact details?

01273 747769

info@framesinthelanesonline.com

Frames in the Lanes
12c Meeting House Lane
Brighton
BN1 1HB

Can I download an order form?
Yes you can by clicking here
How do I get my frames adjusted after I receive them?
Simply visit your local opticians for any minor adjustments and they should be happy to help you. We’re very happy to adjust customers’ frames at our Brighton practice and consider it part of our service.
Can I order contact lenses from you?
No, contact lenses would require a full contact lens consultation performed by our fully GOC qualified Optometrist before we would be able to supply. We would be happy to book you in for one of these.

Call 01273 747769 or email info@framesinthelanesonline.com
I’m trying to track down a frame that’s not featured on your website, can you help?
Yes we would be happy to try to source a specific frame just contact us.
01273 747769
info@framesinthelanesonline.com

payment / delivery

Click on a question below to reveal the answer...
Is it possible to collect my glasses in person?
Yes. Please let us know as soon as possible so we don’t post them to you.
How can I pay you?

We use PayPal as our payment engine.

If you do not have a PayPal account you can still pay using the following cards.



When you reach the PayPal 'Log in' page click on the 'Continue' link as illustrated below.

 

Can I be confident that your website is secure?
Yes indeed. All payments are handled via PayPal using industry leading encryption (the highest level commercially available). We do not store any credit card information on our servers. We've also added an SSL certificate to the order process.
Do you offer International shipping?
Yes
What are the delivery costs?
Deliveries within the UK – 1 frame £9.00 with every additional frame at £3.50
Rest of Europe – 1 frame £16.00 with each additional frame at £4.00
Rest of the world   - 1 frame £20.00 each additional frame £4.00
How do you deliver my glasses?
We use Royal Mail Special Delivery for all UK orders (guaranteed next working day delivery)
We use Royal Mail International Signed For for all international orders, which takes 3-8 days depending on where in the world.

your prescription

Click on a question below to reveal the answer...
Help! I can’t understand what is written on my prescription.
Email, fax or post it to us. Failing that, give us your Opticians name and we will contact them on your behalf to get your prescription.
How do I get my prescription?

Go to your local opticians and get an eye test. Your Optician must (by law) give you a copy of your prescription. We recommend that you also ask your Optician for your PD (pupillary distance) at this time. If you have had your eyes tested within the last year or two years (whichever is relevant to you) then simply ask your Optician for a written copy.

If you are having any problems getting this information we will try and assist you by contacting them on your behalf.

How do I know if my prescription is still valid?
The date of your sight test should be within the last 2 years or, if relevant to you, 12 months.
What is the strongest prescription you can accommodate?
Legally we cannot supply prescriptions with a power of +/- 10 or over without a personal consultation. If we feel you have a particularly complex prescription then we contact you immediately upon receipt of your prescription.
Can you read the prescription off my existing glasses if I send them to you?
Yes we can - you will incur postage and we will return them to you with your new glasses order – so make sure you have a spare pair!
What is my PD? Where do I find it?

PD is the distance between your pupils in mm.  This measurement is necessary to determine where the optical centre on the lens should be fitted.

Generally your optician should tell you what your PD is, if they are not forthcoming we can make your glasses using an average PD measurement. However, this is dependent on your prescription – we will advise you further when you make your order.

lenses

Click on a question below to reveal your answer...
Do you offer Varifocal/progressive lenses?

Yes we do, you would have to visit us in person, this is due to the measurements being very specific to each wearer and is something we would have do in person. The alternative is to buy the ‘frame only’.

For more information on any of the above please contact us

Do you sell Bi-focal lenses?

Yes we do, you would have to visit us in person, this is due to the measurements being very specific to each wearer and is something we would have do in person. The alternative is to buy the ‘frame only’.

For more information on any of the above please contact us

Can you put new lenses into an existing frame?
Yes we can, as long as the frame is in reasonable condition. You will need to post the frame to us for assessment before we could fit new lenses but in most cases this is possible.

Prices start from £89.00 for single vision – contact us for more information.
Do you sell transition/photo-chromatic lenses?

Yes we do, we mainly use Essilor transition lenses which are one of the best transition lenses available - in just 30 seconds exposure to sunlight they darken to standard sunglasses dark (15% light transmission).

You can choose the transition option when placing your order.

For more information on any of the above please contact us

Do you offer prescription sunglasses?
Yes, they work the same way as a regular prescription - we would add a tint of your choice ie;

Block tint (same colour all over)
Graduated tint (dark at top,  light at the bottom)
Tint match (matched to original sunglasses lenses)

For more information on any of the above please contact us
Can you give me information on various coatings and tints?
UV protection – all of the lenses we supply as standard have full UV protection

Anti Scratch - because plastic lenses are fairly soft they do tend to scratch quite easily. The anti scratch coating will ensure your lenses are scratch resistant however this does not guarantee against scratching.

Anti reflection coating - this is a fluorine layer applied to lenses which make your glasses look aesthetically better since it eliminates reflections and glare - particularly useful for driving and using the computer.

Crizal Forte Scotchguard – new for 2009 the Crizal Forte is an enhanced anti-reflection coating developed to repel water, oil, grease, dust and fingerprints. This coating comes with a guarantee against scratching for 2 years.
Will plastic lenses scratch?

Yes, that's why we strongly recommend that you take one of our anti reflect/scratch coatings.

All at additional costs as below.

Anti scratch - £20.00
Anti reflection and anti-scratch combined - £40.00
Crizal Forte  - £80

How do I know which lens type is right for me?
All our store prices include the cost of a 1.5 standard index lens suitable for prescriptions upto +/- 3.00

If however your prescription would benefit from thinner lenses these are available as additional extras as follows:

1.6 – (mid Index) – 35% thinner than 1.5. Suitable for prescriptions upto +/- 3.75
1.67 – (high Index)  - 45% thinner than 1.6. Suitable for high prescriptions up to +/- 5.00
1.74- (very high index) – 50% thinner than 1.67. Suitable for very high prescriptions up to +/-9.75

If this is all too confusing please call us on 01273 747769

pricing

Click on a question below to reveal your answer...
What’s included in the price?
The frame of course, plus standard single vision 1.5 (CR39) uncoated lenses usually suitable for a prescription up to +/- 3.00
Are there any extras?
Any coatings, thinner lenses, tints, you may require plus, of course postage. All of which will be added to your total cost when using our checkout.
What are the delivery costs?
UK - 1 frame £9.00 with every additional frame at £3.50
Europe - 1 frame £16.00 with each additional frame at £4.00
Rest of the world - 1 frame £20.00 each additional frame £4.00
 
 

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